The real issue is what happens when there is a problem with that piece of equipment? We recognize the importance of support after implementation, and we are there when you need us! Ameritek’s commitment to providing the best document management solutions goes well beyond the sale. We strive to continually ensure your satisfaction by proactively maintaining your document management systems.
Ameritek’s exceptional service guarantee program is designed to ensure reliability, flexibility and peace of mind when it comes to your business’ document management systems.
• 4-Hour On-Site Service:
Our average response time is 2.9 hours. We under promise and over deliver on our response time, unlike some competitors that over promise and under deliver. We have 13 factory-trained technicians serving Northeast Alabama. Our service technicians continually further their knowledge by attending factory training as new models are released.
• Remote Assistance:
Ameritek provides remote assistance for customers wanting to add print drivers, scan to email, create additional scan folders, etc. when a work station has been upgraded or replaced, new employees are acquired, network changes are made, etc.
• Extensive Operator Training:
Ameritek provides quality instruction on basic and advanced operations, troubleshooting, and maintenance, and gladly provides ongoing training for new users.
• Proactive Preventive Maintenance:
Ameritek has the software and systems in place to monitor equipment efficiency, report meter readings automatically, and alert the service department when supplies are low or service is needed. This allows us to keep the customer running without interruption in business by replenishing toner stock and replacing consumable parts at or before their expected life end, and most importantly, before problems occur.
If your Ameritek-acquired equipment does not perform to manufacturers' standards or requires further evaluation at an Ameritek Service Facility, comparable loaner equipment will be provided at no additional charge.
• Back-Up Service:
If at any time your equipment is not performing and you must complete a project, Ameritek approves the use of our equipment at one of our 4 locations as well as the use of a ‘print for pay’ service to complete a printing project in order to meet a deadline. (Preapproval is required by an Ameritek representative.) If you must use a ‘print for pay’ service, simply provide the bill for these services, and Ameritek will credit your monthly or quarterly maintenance account.
• Replacement Warranty:
If we cannot maintain your Ameritek-acquired system in good working order, equipment will be replaced with comparable systems for up to 5 years from installation (3 years for used or refurbished systems). Customer must be under an Ameritek maintenance plan.
• Factory-Trained & Certified Technicians:
Our service technicians continually further their knowledge by attending off-site training classes and online classes offer by the manufacturers. Each technician is only dispatched to work on equipment that they are trained and certified to work on.
• Local Parts & Supply Inventory:
In an effort to keep your equipment and business running seamlessly, over a half million dollars of supplies and parts are kept in stock at all 4 of our local warehouses.